The Most Frequently Asked Questions About Hostinger

The Most Frequently Asked Questions About Hostinger

Hostinger is a web hosting company on a mission to help anyone create a website and succeed online.

In this article, we’ll answer the most common questions about Hostinger, including fundamental company information, services, and pricing. We will also cover the basics of how our affiliate program works, what’s included in our hosting plans, and more.

Download Guide To Using Hostinger

Where Is Hostinger Located?

Hostinger’s headquarters is located in Kaunas, Lithuania, with other offices in Vilnius, Lithuania, and Larnaca, Cyprus.

That said, our services are available to all customers worldwide. Hostinger’s Customer Success team is ready to help you 24/7 and speaks over ten languages.

To contact the team, email support@hostinger.com, and we will answer within one business day. If you don’t want to wait, sign up for an account and reach out via live chat for an instant response.

Who Owns Hostinger?

Hostinger is a private employee-owned company. ConHostinger, a private equity company, controls around 30% of its stakes.

Hostinger is a parent company of several subsidiaries:

  • 000webhost – a free and entry-level web hosting service company.
  • Hosting24 – a platform offering cPanel hosting services.
  • Niagahoster – a brand for the Indonesian market.

Why Are Hostinger Prices So Good?

Unlike most hosting providers that resell hosting services, Hostinger owns its infrastructure. This allows us to optimize costs and ensure our customers get the best price.

We also take pride in our innovative spirit and autonomy. Tools like our custom hPanel, user-friendly website builder, performance-boosting CDN, and LiteSpeed object cache are developed in-house.

By creating our own tools, we ensure seamless integration and performance while cutting down on expenses tied to third-party software.

Our active engagement in web development communities, especially with the WordPress community, equips us with firsthand insights into the evolving needs of users. This direct feedback loop helps us stay ahead in service quality and customer service.

Additionally, Hostinger runs an affiliate program that nurtures trust and partnership with independent marketers and businesses. We also offer customers the chance to become our marketing partners through our referral program.

Thanks to these combined efforts, we are able to rapidly expand while providing reliable service at competitive prices.

Learn More About Hostinger Pricing

Refer to the price comparison table to learn more about Hostinger’s hosting plans, prices, and features.

What Are Hostinger’s Security Features?

To help protect users’ websites and data from cyber attacks, Hostinger implements various security modules to its servers, such as:

  • Mod_security – detects and blocks web server exploits based on determined rules.
  • PHP hardening – we use Suhosin to patch PHP application flaws, improving the server’s security.
  • BitNinja full-stack protection – our virtual private server (VPS) hosting uses BitNinja’s multi-layered security features like anti-malware, web application firewall, and DDoS detection.

In addition, all Hostinger’s plans have protection features that are configurable via our custom-built hosting control panel, hPanel. Some of them are:

  • Let’s Encrypt SSL – enables data encryption between the server and users to help prevent cyber criminals from stealing it.
  • Cloudflare nameserver protection – distinguishes malicious traffic and reroutes it from the host server, maintaining a website’s uptime.
  • Auto-backups – hPanel backs up your hosting data regularly, allowing you to restore it easily in case of errors, unauthorized modification, or deletion.
  • Two-factor authentication – an additional authentication method that helps prevent hackers from accessing your account.
  • Account activity log – track detailed information about account activity, such as login and transaction history, to help indicate potential breaches.

Is Hostinger Fast?

To provide optimal speed, Hostinger uses the LiteSpeed web server for all its hosting services. It offers significant performance improvements compared to other web servers, such as Apache.

In addition, Hostinger servers use Non-Volatile Memory Express (NVMe) solid-state drives to store users’ data. They are more durable and up to 35 times faster than typical hard disk drives.

Agamabox, one of our customers, also reported that its overall website performance increased five times after migrating to Hostinger. The website page load time became 10 times quicker, and its GTMetrix score increased by 10%.

Our hosting plans also come with unmetered bandwidth. This means your website can transfer an unlimited amount of data and won’t crash even with traffic spikes.

Hostinger web hosting banner

How Can I Pay for a Hostinger Plan?

Depending on the region you purchase our products from, the accepted payment method and currency differ. For example, you can use a JCB credit card on Hostinger.com but not Hostinger.in.

We generally accept three types of payment methods:

  • Credit, prepaid, and debit cards – such as Visa, MasterCard, and Amex.
  • eWallets – like PayPal, Google Pay, and Apple Pay.
  • Cryptocurrency – including Ethereum, Litecoin, and Dogecoin.

For the payment cycle, you may pay monthly or yearly. You can also change the billing cycle anytime and enable the auto-renewal feature through the Billing section in hPanel.

Will I Get a Refund if I Cancel My Account?

Yes, you will get a refund for products purchased within the last 30 days. However, note that based on our refund policy, certain products and purchases made with cryptocurrencies do not qualify for refunds.

If a refund using the original payment method isn’t possible, the amount will be transferred to your Hostinger Balance. Note that it can only be used to purchase another Hostinger product.

Remember to back up your site files before deactivating your account since they will be permanently deleted.

How to Refund My Services?

To request a refund, follow these steps: 

  1. Log in to your hPanel account and visit your List of Paid Invoices
  2. Click Refund next to the invoice you wish to cancel. 
  3. In the Refundable Services List section, select the intended service and press Continue.
  4. A warning message will appear, indicating that your data will be lost after requesting a refund. Check the verification box and click Continue.
  5. Specify your reasons for canceling the service and hit the Submit button.
  6. Click Request refund and confirm the cancelation. Shortly after, you will receive a confirmation email. 

To check the status of your refund request via hPanel, head to Billing Payment History Refunded History.

Keep in mind that some refundable services may not appear on the list. In that case, contact our Customer Success team to create a manual refund request.

Is Django Supported at Hostinger?

Yes, our VPS hosting plans support the Django framework, enabling you to build dynamic websites. Each package comes with a pre-made template – Ubuntu 22.04 64bit with Django and OpenLiteSpeed. Visit our VPS service page to learn more about Hostinger’s Django hosting.

Securing your website is also easy with our straightforward SSL setup process. Plus, you can optimize the URLs for search engines with RewriteRules, and upload files directly to your site without going through the development server. 

Who Uses Hostinger Web Hosting?

Hostinger offers different web hosting plans to cater to various user needs. Our plans are suitable for web apps and different types of sites, from eCommerce to online portfolios.

Suggested Reading

Check out the following tutorials to pick the best hosting plan for your needs:

How to Choose Web Hosting Plan
How to Buy Hosting from Hostinger
How to Use Hostinger to Succeed

Currently, our service serves millions of users worldwide, including freelancers, small businesses, and large corporations.

Is Hostinger Good for WordPress?

Yes, we offer WordPress hosting specifically designed for the content management system (CMS). These hosting plans are optimized for WordPress performance.

Like other Hostinger plans, WordPress hosting comes with 24/7 customer support and a free business email. In addition, WordPress hosting plans have features such as:

  • 1-click WordPress installer – users don’t need to configure the CMS manually and can start building their websites instantly.
  • Automatic update – automatically update WordPress and plugins to ensure security and compatibility.
  • Built-in LiteSpeed caching plugin – enable caching with the LiteSpeed plugin to speed up your WordPress site.
  • WordPress staging – create a separate development environment to test changes without affecting the live site.

We offer several WordPress hosting plans to cater to different user needs, from beginners to medium businesses. The price ranges from ₱109.00 – ₱499.00.

Is Hostinger Free to Use?

Hostinger offers a free hosting plan through the 000webhost brand, enabling you to build a functional website at no cost. While not as powerful as paid hosting, the free plans are reliable and sufficient for your first basic project.

Free plans use a high-performance server to ensure your website performs well and remains accessible. Users also can manage their site from control panel, making site monitoring and management easy.

Due to limited resources, a free hosting plan isn’t ideal for a long-term solution, especially when your site’s traffic increases. We recommend migrate to Hostinger’s premium plans, like Premium Web Hosting or Cloud Startup, once your site starts to grow.

Note that free hosting plans don’t come with a custom domain name. If you need one, switch to our Premium or any other higher-tier plan with an annual subscription, which includes a free domain, or buy it separately.

Where Are Hostinger Servers Located?

Hostinger has multiple servers spread across different countries in Europe, Asia, South America, and North America. Here are the available data center locations for different hosting plans:

Hosting planServer locations
Web, Cloud, and WordPress hostingEurope – France, the Netherlands, Lithuania, the United Kingdom
Asia – Singapore, India, Indonesia
North America – the USA
South America – Brazil
cPanel hostingEurope – Lithuania, the United Kingdom
Asia – Singapore, India
North America – the USA
South America – Brazil
VPS hostingEurope – France, Lithuania
Asia – India
North America – the USA
South America – Brazil

Users can freely choose any of the available locations based on their hosting plan. Our hosting plans also support a content delivery network (CDN) to ensure users’ website performance regardless of the server location.

Can I Migrate My Website to Hostinger?

Yes, Hostinger offers a free website migration service without any request limits. However, you can’t migrate websites built with a custom builder like Blogger, Wix, or Shopify.

To migrate your website to Hostinger, you need an active hosting account and a domain. Once you have them, simply fill out the migration request form in hPanel and wait for the process to complete.

If all the data is correct, the migration process can take up to 96 hours, depending on the website’s content and complexity. During this process, your website remains accessible.

Does Hostinger Have a Website Builder?

Yes, we offer a website builder starting at ₱109.00/month. Website Builder plans come with a free domain, email account, and hosting plan, allowing you to get your website up and running immediately.

Hostinger website builder user interface

Hostinger Website Builder has several features that help users build any website easily, such as:

  • Drag-and-drop editor – create a responsive website design without any coding. Hostinger Website Builder also provides plenty of templates, AI tools, and royalty-free images to simplify the design process.
  • Marketing integrations – collect business insights from your website using tools like Google Analytics, Google Tag Manager, and Hotjar. They help drive traffic and grow your business.
  • eCommerce functionality – make an online store with inventory management, multiple payment options, and automated order notifications.
  • Security features – all builder plans come with a free SSL certificate to encrypt visitors’ data. Sites built with the builder also have DDoS protection and reliable serve hardware to ensure uptime.

Can I Upgrade My Hosting Plan?

Hostinger users can always upgrade their hosting plans by going to hPanel HostingUpgrade. You can also upgrade your premium or business plan to cloud hosting using the same menu.

Hostinger hosting plan upgrade menu

The upgrade process takes a few minutes and automatically transfers all data, including websites, files, and emails. Also, the remaining time of the old plan will be converted and added to the new one.

Pro Tip

Alternatively, boost your account for 24 hours to try a higher hosting plan for free.

Can I Become a Hostinger Affiliate?

Yes, Hostinger has an affiliate program with up to a 60% commission for every purchase. There is no limit to how much you can earn, but you must make at least $100 to request a payout.

Important! Hostinger referral program only supports payment via PayPal and converts all currency into US dollars.

To join the program, fill in the affiliate form and wait for the review process, which takes around three business days. Once your account is approved, you can start promoting Hostinger.

There are no limits to your creativity – feel free to use any platform, including your YouTube channel, email, or social media posts. Note that most Hostinger products are eligible for the program, excluding domain registration.

Conclusion

Hostinger is a web hosting provider, suitable for any kind of website, from a personal blog to a large eCommerce website.

While affordable, our hosting plans are reliable and secure due to features like SSL certificates, Cloudflare-protected nameservers, and auto-backups.

Every hosting plan comes with a 30-day money-back guarantee, making it easy to try our services out risk-free. You can also migrate your existing website to Hostinger for free by filling out the request form via hPanel.

Should you have any more questions, leave a comment below or check out our reviews page.

Author
The author

Aris Sentika

Aris is a Content Writer specializing in Linux and WordPress development. He has a passion for networking, front-end web development, and server administration. By combining his IT and writing experience, Aris creates content that helps people easily understand complex technical topics to start their online journey. Follow him on LinkedIn.